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This ability calls for not just listening but also giving feedback by nodding or keeping eye contact as well as by using verbal affirmations. Employees are more inclined to participate in candid conversations and freely express their opinions when they believe that they are being heard. Also, improving one's active listening abilities can greatly improve a team's capacity to solve problems. Team members can better comprehend various viewpoints and spot underlying problems that might not be immediately obvious when they actively listen to one another.