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The EVgo app gives users access to a comprehensive knowledge base that includes troubleshooting guides, answers to frequently asked questions, & other useful resources, in addition to direct support channels. Often eliminating the need for direct support interactions, this feature helps users solve common problems on their own. The EVgo app makes sure users can get the assistance they need quickly and effectively, reducing interruptions to their electric vehicle charging experience, by providing a variety of support options and extensive self-service resources.