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A key element of Rummy Circle's service improvement strategy is player feedback. Players can send their complaints or comments via email or in-app forms, among other channels, as the feedback process is intended to be simple. Both positive experiences & areas that require improvement can be discussed by users thanks to this open channel of communication. For the purpose of handling complaints, Rummy Circle has put in place a methodical procedure. It is encouraged for players to give thorough descriptions of their problems, which are then recorded & ranked in order of severity.